Privacy Policy

1. Information We Collect

We may collect and process the following data about you when you visit our bicycle café, use our workshop services, or interact with our website:

• Contact Information: Name, email address, and phone number when you book a repair or reach out to us.
• Service Data: Details about your bicycle, repair history, and parts purchased in our shop.
• Technical Data: Standard internet log information and visitor behavior patterns collected via essential cookies when you browse our site.

2. How We Use Your Data

Your personal data is used solely to ensure you receive the best possible service in our café and workshop. Specifically, we use your information to:

• Manage and track your bicycle repair appointments and parts orders.
• Respond to your inquiries and communicate updates regarding your bike's status.
• Improve our website performance and operational efficiency.
• Comply with applicable legal and regulatory obligations.

3. Data Sharing & Security

We do not sell, rent, or trade your personal information to third parties. Data may be shared with trusted service providers who assist us in operating our business (such as scheduling software or payment processors), provided they agree to keep your information confidential.

We implement robust security measures to safeguard your data against unauthorized access, alteration, or disclosure. All digital records are stored on secure servers with restricted administrative access.

4. Your Rights

You retain full control over your personal data. Under applicable data protection laws, you have the right to:

• Request a copy of the personal information we hold about you.
• Ask us to correct any inaccuracies in your data.
• Request the deletion of your personal records, subject to legal retention requirements.
• Withdraw consent for optional data processing at any time.